OUR POLICIES
Payment Policy
Payment is expected upon receipt of our invoice. We express gratitude to the majority of customers who consistently meet these terms with prompt payments. Any account 30-days past due will incur finance charges at 18% APR. Accounts 45-days past due will be temporarily suspended until payments are brought current. Accounts 90-days past due, will be forwarded to Collections, with the customer responsible for all associated collection fees.
We value your business and these payment terms are vital in sustaining our commitment to providing top-notch service and quality care to all our valued customers. Please contact us if you have any questions regarding the payment policy.
Contract Policy
At High Plains Fertilizing, we operate on a commitment-based model rather than formal contracts. By signing up for our services, you signify your agreement to have services performed, and this commitment is ongoing. All of our services are seamlessly continued each year unless canceled over phone or written notice. This ensures the uninterrupted maintenance of your lawn's health and protection, providing you with a hassle-free and consistently cared-for landscape. For all services, we will send out a sign-up form annually, this sign-up form will be distributed via email and mail in the early spring. Feel free to sign up on our website or by mailing the form back to us. If adjustments are necessary after enrollment, please communicate changes or cancellations via phone or email.
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As a convenient option, you have the choice to pre-pay for our annual lawn fertilizing program or Pre-Emergent. After request, we will send the pre-payment amount with detailed instructions. While pre-payment is voluntary, it offers a 5% discount and can help save you on mailing and billing expenses.
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Any potential future rate increases will be communicated via email or mail. Throughout active contract periods, clients retain the right to terminate agreements at any time, following the aforementioned provisions.
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Our commitment remains steadfast in providing exceptional service to our clients, and if ever there's any room for improvement, we welcome your feedback via phone call or email.
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We appreciate you choosing High Plains Fertilizing! Working with you on your landscape is a privilege, and your continued business is truly valued. Thank you for entrusting us with your business!
